FREE US SHIPPING OVER $150, RETURNS & EXCHANGES

Order Processing

ORDER PROCESSING
Orders are processed on business days (Monday – Friday, excluding national holidays). We do our best to ship your orders within 1 – 3 business days. Please note that holiday and sales seasons may take longer.
Rush deliveries can be shipped same day if the order is placed before 12pm Eastern Standard Time on the same business day. If the rush order is placed on a non-business day or after the same day cut-off time, the order will ship on the next business day. See SHIPPING section for more details.
You will receive an email confirmation after the order has been placed.

ORDER MODIFICATION OR CANCELLATION
If you need to make any changes to or need to cancel your order, please contact us at nyc@ruestpaul.com as soon as possible. Once we start the shipment process, we cannot make any modifications or cancellations. If we are unable to modify or cancel your order, you may request a refund, exchange, or store credit for your items after they have been received and they meet the return and exchange criteria. See RETURN AND EXCHANGE POLICY for more details.