Orders are packed and shipped out in 1-3 days Monday-Friday (excluding holidays). Please allow a little extra time during holidays or sale rushes.
You’ll receive a confirmation email once your order is placed and another with tracking when it’s on its way.

Email us ASAP at staff@ruestpaul.com to cancel or change an order.
Once your order has begun shipping, we can’t modify or cancel it. (See Returns & Exchanges page)

We ship worldwide from Brooklyn, NY.

Anywhere in the U.S.: We offer ground shipping via USPS or UPS for $6.99.

International orders: Rates are automatically calculated at checkout through DHL. Heads up: duties and import taxes aren’t included and are the customer’s responsibility.

Orders over $500 will require a signature upon delivery. 

We wish we could control the weather, traffic, and airport delays—but unfortunately, we can’t. If your order is delayed because of factors outside our control (like storms or carrier issues), we’ll do our best to keep things moving and get your package to you as soon as possible. Thanks for your patience—it’ll be worth the wait.

Yep — we can ship to P.O. boxes within the U.S. via USPS

We sure do! 🌍 We ship worldwide using DHL, with rates calculated at checkout. Just a heads up—international customers are responsible for any duties or import taxes once the package arrives in their country.

Don’t worry—this usually means your package has been scanned but hasn’t been fully processed by the carrier yet. Tracking typically updates within 24–48 hours after it ships. If it’s been longer than that, shoot us a note at staff@ruestpaul.comand we’ll help track it down.

Once an order is marked as delivered by the carrier, we’re unable to take responsibility for lost or stolen packages. We know that’s frustrating, so if your tracking says “delivered” but you can’t find your package, start by checking with neighbors or your building manager. If it’s still missing, reach out to the carrier directly and then email us at staff@ruestpaul.com—we’ll do our best to help you track it down.

At the moment, we only offer rush shipping during select holiday periods. Sign up for our newsletter for updates when that’s available.

Yes! Choose free Local Pickup at checkout, and we’ll email you when your order’s ready to grab from our Brooklyn shop. Most pickups are ready within 2-4 hours once the order is processed.

Your store credit is linked to the email address on your Rue Saint Paul account. You can apply it at checkout or use it in-store. Store credit never expires

We currently offer gift boxes for jewelry only. All orders are shipped with a packing slip (no prices listed), so you don’t need to worry about gift receipts. If you’re sending a gift, just mention it in the order notes—we’ll make sure to remove all price tags before shipping.

Yes! We use recycled, recyclable, or compostable materials for all our packaging whenever possible. From paper mailers to minimal plastic use, we’re always looking for better ways to ship your order with less waste and a lighter footprint.

Yes! Earn points for every dollar you spend. Just make sure to shop with your Rue Saint Paul account email—or share your email when shopping in-store—to keep earning