Return and Exchange Policy

Return & Exchange

We get it—sometimes things just don’t work out.

Holiday 2025 Update: Orders placed on or after December 1, 2025 will have until December 31, 2025 to initiate the return (or within 14 days of delivery, whichever is greater). Applicable only to eligible products.

Return & Exchange

We accept returns and exchanges on eligible items within 14 days of deliveryfor eligible unworn, unused products.

We send you a pre-paid label. All mailed returns are subject to a $6.99 restock fee. Returns can also be dropped off at our Brooklyn shop at 313 Court Street, Brooklyn, NY 11231.

These items are final sale:

Marked down items
Beauty, scents/fragrances, soaps
Swimwear and intimates
Pre-Loved
Rentals and rental insurance
Gift cards
Shipping charges

After 14 days - store credit will be issued.

If you need help, reach out to staff@ruestpaul.com

To Start A Return, log in to your Rue Saint Paul account, select your order, and click “Request Return.” Returns can’t be started for final-sale items.

FAQs

Can I make returns in-store?

Yes! You can bring your item and receipt (a digital copy is fine) to our Brooklyn shop at 313 Court Street, Brooklyn, NY 11231t. Our team will review your item and process your return or exchange in person.

What if I miss the 14-day window?

Returns requested after 14 days from delivery are eligible for store credit only, as long as the item still meets our return criteria.

Do you refund shipping charges?

Shipping fees are non-refundable.

What if my return package gets lost?

We recommend using our prepaid return label, which includes tracking. Rue Saint Paul isn’t responsible for lost or damaged return shipments not processed through our label.

I bought something from your store on Garmentory —can I return it in-store?

You can drop off your Garmentory purchase in person at our Brooklyn shop, but the return must be initiated through Garmentory’s platform. We aren’t able to process or issue refunds for Garmentory orders directly in-store.

Anything else I should know?

We can’t refund original shipping costs, and we’re not responsible for lost or damaged return packages. If you need help, email staff@ruestpaul.com—we’re happy to assist