OLD RETURN AND EXCHANGE POLICY
While it breaks our hearts to see a product turned away from its new home, we want you to truly love every purchase from Rue Saint Paul. We are happy to review items for return, exchange, or store credit anytime after your purchase, provided it meets our return and exchange criteria. Requests submitted after 90 days of the original order date will only qualify for store credit.
We provide returns and exchanges free of charge, meaning you don’t pay to ship the items back to us and we ship out the exchanged product at no cost. Exchanges must be for the same product in a different variation such as size or color. If you would like an alternative product, we ask that you return the original product and place a new order. The new product will be placed as a new order and will be charged a shipping cost.
Unfortunately shipping charges are not refundable.
Merchandise eligible for return, exchange, or store credit
Items that are unworn, unwashed, undamaged and with all original tags attached. Jewelry, footwear, journals in its original packaging.
Merchandise NOT eligible for return, exchange, or store credit
All sale, final sale, beauty, scents/fragrance, soaps, swimwear, and intimates.
Should you request a RETURN, we will issue you a refund in the original form of payment at no cost. We will send you a shipping label to ship the original product back to us.
Should you request an EXCHANGE, we will do our best to find you your desired item subject to product availability. If your desired product is available, we will happily exchange it free of charge. We will send you a shipping label to ship the original product back to us and we will send you your new product at no additional ground shipping charge. If you need rush shipping for you exchange item, the shipping cost will be charged to you account.
If your desired exchange item is not available and you choose to return it, we will issue you a refund in the original form of payment at no cost. We will send you a shipping label to ship the original product back to us.
Please note that while we will do our best to accommodate your return or exchange request, the final authorization of whether it meets our return and exchange policy will be at Rue Saint Paul’s discretion. All returns and exchanges are subject to review and approval by Rue Saint Paul before the refund is processed or a new exchange item is shipped. Rue Saint Paul cannot be responsible for lost or damaged return or exchange items during return shipping. If we cannot approve the return or exchange request after review, the original product will be shipped back to you via ground shipping.
You can submit a request for returns and exchanges on our RETURN OR EXCHANGE A PRODUCT page. The process is simple and you can track your return or exchange every step of the way.