We offer returns within 14 days of the delivery date for eligible unworn, unused products - just use our Returns Portal. All mailed returns are subject to a $6.99 restock fee. Returns can also be dropped off at our Brooklyn shop at 313 Court Street, Brooklyn, NY 11231.

These items are final sale:

• Marked down items
• Beauty, scents/fragrances, soaps
• Swimwear and intimates
• Pre-loved
• Rentals
• Gift cards
• Shipping charges

After 14 days - store credit will be issued.

If you need help, reach out to staff@ruestpaul.com

For full details on our Shipping Policy and Returns & Exchanges Policy pages

Our pre-rented pieces come from our Brooklyn in-store rental program. Borrowed for a short stint (think weddings, date nights, big meetings), each piece returns for local eco-friendly cleaning and a quality check. Once refreshed, it’s released for sale — like-new, with a story to tell.

Want to take out a rental from our Brooklyn shop? Learn more here

Pre-loved pieces are contemporary and vintage treasures from our Brooklyn community — gently worn, carefully curated, and given a second life in our shop. Each one is like-new, sustainably chic, and ready to be loved all over again.

Want to sell your pre-loved pieces to us for cash or store credit? Learn more here

Our jewelry is demi-fine and sterling silver— designed to be water-safe, sweater-proof, and resistant to tarnishing. Each piece is made from gold-filled (never plated) or PVD-coated materials, heat-bonded to their base metal for durability. They’re made tolast for years, not seasons— a sustainable alternative to fast, throwaway jewelry.

Sometimes! Most of our clothing comes from small sustainable brands that we order six months in advance, so restocks aren’t guaranteed. Pre-loved and pre-rented gems are truly one-of-a-kind — once they’re gone, they’re gone. If you’ve got your eye on something, hit the“Notify Me When Available”button above to get an automated alert if it comes back in stock.