We offer returns within 14 days of the delivery date for eligible unworn, unused products - just use our Returns Portal. All mailed returns are subject to a $6.99 restock fee. Returns can also be dropped off at our Brooklyn shop at 313 Court Street, Brooklyn, NY 11231.

These items are final sale:

• Marked down items
• Beauty, scents/fragrances, soaps
• Swimwear and intimates
• Pre-loved
• Rentals
• Gift cards
• Shipping charges

After 14 days - store credit will be issued.

If you need help, reach out to staff@ruestpaul.com

For full details on our Shipping Policy and Returns & Exchanges Policy pages

Our pre-rented pieces come from our Brooklyn in-store rental program. Borrowed for a short stint (think weddings, date nights, big meetings), each piece returns for local eco-friendly cleaning and a quality check. Once refreshed, it’s released for sale — like-new, with a story to tell.

Want to take out a rental from our Brooklyn shop? Learn more here

Pre-loved pieces are contemporary and vintage treasures from our Brooklyn community — gently worn, carefully curated, and given a second life in our shop. Each one is like-new, sustainably chic, and ready to be loved all over again.

Want to sell your pre-loved pieces to us for cash or store credit? Learn more here

Sometimes! Most of our clothing comes from small sustainable brands that we order six months in advance, so restocks aren’t guaranteed. Pre-loved and pre-rented gems are truly one-of-a-kind — once they’re gone, they’re gone. If you’ve got your eye on something, hit the“Notify Me When Available”button above to get an automated alert if it comes back in stock.