Hi RSP friends,
On March 17, we temporarily closed our Brooklyn shop to combat the spread of COVID-19. Having only opened our brick and mortar location in February, this was an incredibly difficult decision. However, we felt we could no longer keep our doors open in good faith while the spread was continuing in our greater NYC community. On March 22, Governor Cuomo issued the New York State on PAUSE executive order mandating the closure of non-essential businesses, which applied to our shop.
Like small businesses and families across the country, we must still meet our financial obligations with closed doors including rent (our landlord allowed us to defer while closed), utilities, insurance, taxes, and inventory to sustain sales. We have sought relief where possible, but unfortunately most government relief programs and private grants are inaccessible to us due to our small size and because we are new. Even so, we are choosing to be hopeful and are determined to fight through this storm so we can reopen our doors when it is safe to do so for our staff and community.
Since our temporary closure, we have made multiple changes to ensure that our customers can support us safely and without hassle including free U.S. shipping, free local Brooklyn delivery, and free curbside pick-up. We also understand the desire to support our loved ones even when we cannot be there physically. We started packing Because I Care Boxes as a way to send love and comfort to those too far away for a hug.
So much of what we've felt during this time is helplessness. Through much of the emotional roller coaster and after gathering our selves, we wanted to be part of the solution as much as possible. We have donated over $500 to Direct Relief, a 501(c)(3) non-profit organization that provides personal protective equipment and essential medical items to healthcare workers combating COVID-19. With the help of our sustainable brand partner, Good Krama, we are also offering affordable non-medical grade, reusable, cotton zero waste face masks to our community and are giving our profit from the masks to Direct Relief.
During this time, our online community has truly become our lifeline. Every order we send out is packed with so much gratitude. Whether you are a frontline worker, a mom working at home with kids, a single gal living alone, or just anyone, we know how difficult this time is. We wish we would give each one of you a giant hug.
Until we can control COVID-19 scientifically and with a vaccine, we have to be vigilant and protect each other. When the time comes for us to reopen, we will follow all state and federal guidelines plus above and beyond measures to operate safely. We have created this page with the latest news on our shop status, safe operating procedures, and community efforts. Check in anytime to see how we are operating during COVID-19
Stay well and be safe,
BROOKLYN SHOP HOURS
Temporarily closed. The New York PAUSE order places all non-essential businesses under closure until May 15.
Our online shop remains open 24 hours a day with free U.S. shipping, free local Brooklyn delivery (zip codes: 11231, 11201, 11215, 11217, 11238), and free curbside pick-up from our Brooklyn shop. Please expect a 1-3 day delay in fulfillment and delivery of orders.
While no state or city guidelines on the reopening of retails stores like ours have been issued to date, we are prepared to put into place the following safety procedures to protect our customers once we do reopen. These procedures will be updated in line with actual state and city guidelines once they become available.
- Face covering: Employees will be required to wear masks at all times in the store. Customers (including children) and delivery services must wear a face covering while inside the store.
- Capacity: We will adhere to state and city capacity guidelines to ensure social distancing can be practiced.
- Social distancing: All customers will be required to practice social distancing while inside the shop.
- Hand sanitizer: Hand sanitizer will be available throughout the shop.
- Sanitizing: We will institute an hourly schedule to sanitize surfaces including door knobs, countertops, and racks.
- Checkout, payment, and receipt: Only contactless payment methods will be accepted (no cash). All receipts will be emailed or texted.
- Testers: TBD
- Rentals and pre-owned: Our normal practice includes full eco-friendly dry cleaning before rental and pre-owned pieces are made available to customers. As an extra precaution, we will put in place a "quarantine period" before garments returned from cleaners are made available.
The need from individuals to communities is incredible during this time. While there are so many organizations and efforts we believe in, we decided to support those on the front lines combating COVID-19. Since our closure mid-March, we have donated over $500 to Direct Relief, a 501(c)(3) non-profit organization that provides personal protective equipment and essential medical items to healthcare workers combating COVID-19.
With the help of our sustainable brand partner, Good Krama, we are also offering non-medical grade reusable zero waste face masks. While face masks may become the next hot fashion accessory, it is extremely important to us that at the peak of COVID-19, they are above all else, accessible. That's why we are offering them at cost + $1 per mask, with each dollar going to Direct Relief. These face masks are made at an ethical Cambodian factory from fabric cut-offs that would otherwise be discarded. Packs of 4 are $24.